Support Services

FREE on-line and community support resources for FreeSBC & ProSBC:

Product installation, configuration, and troubleshooting resources are available on the TBwiki >>>

Go to TBwiki

Our FAQ knowledge base and community support is available via the FreeSBC/ProSBC Support forums found here  >>>

Go to Forums

PAID support services for ProSBC and associated hardware devices, includes:

Includes

ProSBC

ProSBC-24

HW-SUPPORT

HW-SUPPORT
24-7

PS9-5

PS24-7

PSTraining
Products ProSBC ProSBC Hardware Hardware Any Any Any
SBC License Yes No No No No No No
Response
Time		 8 hours 1 hour 8 hours 1 hour 4 hours 4 hours N/A
Availability 9×5 24×7 9×5 24×7 9×5 24×7 9×5
Access Means Email/chat Telephone/
email/chat		 Email/chat Telephone/
email/chat		 Telephone/

email/chat

 Telephone/
email/chat		 Zoom
Training No No No No No No Yes
Standard Support Yes Yes Yes Yes Yes Yes No
Hardware Warranty No No Yes Yes No No No
Professional Services No No No No Yes Yes No
Expires 1 Year 1 Year 1 Year 1 Year 1 Year 1 Year N/A
Price $1/session $1/session 10% /Unit/Year 15% /Unit/Year $970
/5 Hours		 $1970
/5 Hours		 $1600
/4 Hours

Paid support services are available from your account manager or on-line from the TBstore  >>>

Go to TBstore

The complete TelcoBridges Support Services schedule, terms and conditions is available at:  https://www2.telcobridges.com/SupportServices