Still Weighing Managed vs. Self-Managed?
You were exploring ProSBC Managed Service for a reason. Whether it was having L3 telecom engineers handle your SBC operations, saving tens of thousands on a dedicated engineer, or simply freeing your team to focus on what matters. Whatever your reason was, ProSBC Managed Service still delivers.
You stay in control
24×7 monitoring included
Monthly billing
What’s Holding You Back?
These are the concerns we hear most from service providers considering managed SBC operations. Here’s how we address each one.
“I don’t want to lose control of my system.”
You retain full access to your ProSBC instance at all times. Deploy on your own infrastructure: AWS, Azure, VMware, KVM, or bare metal. We work alongside your team, not instead of it.
“My team can handle some of it. I just need help with the rest.”
The scope flexes to fit how your team works. Some customers handle their own routing changes and leave monitoring to us. Others hand us everything. You decide what you manage and what we manage.
“Is it really worth the cost over self-managing?”
Managed Service starts at ~$500–600/month. A dedicated SBC engineer costs $60,000–$100,000/year, and that still only covers business hours. Our team covers all time zones, 24×7, with L3 expertise from day one.
“What if something breaks at 2am?”
Our engineers have direct access to your system and can diagnose and resolve issues in real time. No ticket queues, no tier-1 gatekeepers. With 24×7 monitoring and customizable alerts, most problems get caught before they become outages.
Self-Managed vs. Managed Service
A side-by-side look at what changes when you let our team handle the heavy lifting.
| Consideration | Self-Managed | ProSBC Managed Service |
|---|---|---|
| Initial setup | Your team configures, tests, and validates | Expert deployment, configuration hardening, and structured testing before go-live |
| Ongoing monitoring | Set up your own alerting and assign someone to monitor it | 24×7 monitoring with customizable alerts, included |
| Issue resolution | Troubleshoot internally, then open a ticket | Our engineers access your system directly to diagnose and fix, across all time zones |
| Upgrades | Plan, test, and execute yourself | Handled collaboratively. As much or as little involvement as you want |
| New capabilities | Research, install, and configure on your own | Installed, configured, and tested for you: fraud protection, DNO, and more |
| Operational reviews | Internal if your team has the bandwidth | Biweekly calls to review performance and align with your evolving needs |
| High availability | Additional configuration and cost | 1+1 HA included out of the box |
| Annual cost | License + support contract + internal engineer ($60K–$100K/yr) | Starting ~$500–600/month. Everything included, monthly billing |
300+ Service Providers Trust TelcoBridges
From regional ISPs to global carriers, these organizations rely on ProSBC to secure and route their voice traffic.
300+
Service Providers Worldwide
100M+
Calls Secured Monthly
20M+
Endpoints Secured Globally
What Changes When You Go Managed
Expert deployment and configuration hardening
Our team sets up your ProSBC instance, validates interoperability, and optimizes routing for your specific network, before your traffic touches it.
24×7 monitoring and rapid issue resolution
We watch your system around the clock. When something needs attention, our engineers access it directly. No ticket queues, no waiting.
Biweekly operational reviews
A dedicated call every two weeks to review performance, address emerging issues, and keep your SBC in sync with how your operations evolve.
Upgrades and new capabilities handled for you
When new versions or features ship (fraud protection, DNO, STIR/SHAKEN enhancements), we install, configure, and test them on your system.
Quick Answers
What about continuity if our network engineer moves on?
That’s one of the most common reasons providers move to Managed Service. Because our team is already embedded in your configuration, routing, and network, there’s no gap in coverage when your internal team changes.
Do we need VoIP expertise in-house to use this?
No. Many of our managed service customers come from networking or TDM backgrounds with limited SIP experience. We bring the L3 telecom expertise so your team doesn’t have to build it.
How is Managed Service different from a support contract?
A support contract gives you access to help when you ask for it. Managed Service means we’re actively running your SBC operations: deployment, monitoring, upgrades, issue resolution, and biweekly reviews. We don’t wait for you to call; we’re already watching.
Ready to Hand Off the Heavy Lifting?
Every network is different. Book a free 30-minute consultation to walk through your specific setup with a ProSBC engineer. No pressure, no commitment.