Case Studies

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Showing 21 case studies

Contact CenterProSBC

How Infomedia Scales National BPO Operations with ProSBC

As one of Southeast Asia’s leading BPO providers, Infomedia needed to scale beyond 9,000 concurrent sessions without sacrificing voice quality. ProSBC gave them the high availability and consistency their global operations demanded.

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ISP / TelcoTmedia

Network Transformation to IP with TelcoBridges

A major telecom operator was looking to move away from aging TDM equipment. With Tmedia gateways, they migrated to a cloud-based softswitch and ended up saving over $2 million a year in power costs alone.

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ISP / TelcoTmedia

Reducing Costs with SS7 Interconnect Upgrade

Aarenet’s existing SS7 gateways were outdated and holding back network performance. By replacing them with Tmedia, they saw immediate improvements in reliability and efficiency while bringing down costs.

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ISP / TelcoTmedia

TNS Facilitates SS7 Link Replacement with Infrastructure as a Service

When TNS launched their IaaS offering to help carriers replace SS7 signaling with SIP, they needed a rock-solid SIGTRAN-to-SIP interconnect at the core. Tmedia gateways became the foundation of that service.

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ISP / TelcoProSBC

Paratus Builds New Voice Network with TelcoBridges ProSBC

Paratus was dealing with billing discrepancies across their wholesale interconnects. After migrating to ProSBC, they resolved those issues and built a fully geo-redundant voice network spanning multiple African countries.

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ISP / TelcoTmedia

Cutting Costs by Replacing Old Switches with Tmedia Gateways

This local exchange carrier was running costly legacy switches that were due for replacement. Tmedia gateways cut their total cost of ownership by nearly 80% while keeping them fully compliant with regulatory requirements.

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UCaaS / CCaaSProSBC

Aircall Connects with ProSBC

With a cloud-first model and rapid international growth, Aircall needed a way to normalize SIP traffic across 40+ markets and multiple carriers on AWS. ProSBC’s subscription model was the right fit for their scale.

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ISP / TelcoProSBC

Call Rate Management with ProSBC at Vivaro

Vivaro needed to gracefully throttle call traffic at the network edge for their contact center customers across Mexico, the Americas, Europe, and Asia. ProSBC’s call-rate limiting gave them exactly the control they were looking for.

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MSPProSBC

Enabling CPaaS at Network Intelligence with ProSBC

Network Intelligence built their CPaaS solution with ProSBC at its core, handling traffic management at both the physical and application layers along with TDoS protection, intelligent routing, and load balancing.

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EnterpriseProSBC

MERS Goodwill Migrates to SIP Trunking with ProSBC

With 107 locations to connect, MERS Goodwill needed an SBC that could route individual DIDs reliably without breaking the budget. ProSBC delivered the stability and an easy-to-use portal at the right price point.

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ISP / TelcoProSBC

Palau Telecom — Bringing the Islands of Palau Closer

Palau Telecom needed a virtualized SBC to interconnect international operators, but it had to scale down in both performance and price for their market. ProSBC delivered high availability without the enterprise-sized price tag.

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ISP / TelcoProSBC

SIP Trunking Management at NETCOM in Cyprus

Reliability and scalability were top priorities for NETCOM, who needed a redundant SIP architecture with intelligent routing across three wholesale carriers. ProSBC gave them that along with built-in DOS protection.

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UCaaS / CCaaSProSBC

VitalPBX Meets Enterprise IP-PBX Needs with ProSBC

As VitalPBX expanded into mid-market and enterprise accounts, security became a must-have. ProSBC stepped in with SIP protection, load balancing, and secure remote access now deployed in over 100 countries.

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Contact CenterProSBC

Voxco Migrates to the Cloud with TelcoBridges ProSBC

Moving to the cloud meant Voxco had to merge outbound traffic from many high-speed dialers into a new SIP trunking provider. ProSBC handled the consolidation and added a layer of SIP security across their dialer infrastructure.

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Contact CenterProSBC

AssisTT CCaaS Protects Voice Network with ProSBC

AssisTT runs both Avaya and Genesys platforms across three data centers and needed a way to integrate them with telco SIP trunks. ProSBC centralized their SIP traffic management and added DDoS protection across all sites.

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EnterpriseTmedia

Atlantic Coast Automotive Protects Their Business from TDoS Attacks

TDoS attacks were a real problem across their 29 dealerships. With ClearIP and Tmedia gateways in place, attacks get blocked while legitimate calls go through — and end users never notice a thing.

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MSPProSBC

Austen Consultants Takes 3CX to The Cloud with ProSBC

Dealing with NAT at customer sites was one of Austen’s biggest headaches, and VPN just wasn’t scalable. ProSBC solved the NAT traversal challenge while also adding SIP trunk management and robocall blocking through ClearIP.

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ISP / TelcoProSBC

Fusion Networks Improves Network Performance and Security with ProSBC

The systems Fusion Networks had in place just couldn’t keep up with their growing traffic. ProSBC improved call quality, minimized fax issues, and brought toll fraud prevention across three data centers.

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UCaaS / CCaaSProSBC

Selectron Technologies Chooses ProSBC for PCI-Compliant IVR

Selectron’s hosted IVR platform saves government agencies from having to go through rigorous PCI qualifications. ProSBC powers the call routing, load balancing, and redundancy behind it all, serving over 500 agencies.

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ISP / TelcoProSBC

Wabash Communications Implements STIR/SHAKEN on Hybrid SIP/TDM Network

This rural cooperative needed to meet STIR/SHAKEN requirements without ripping out their existing TDM infrastructure. ProSBC and ClearIP together made out-of-band authentication possible on their hybrid network.

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ISP / TelcoProSBC

X2nSat Delivers Satellite Business Continuity with ProSBC

X2nSat compresses voice over satellite links, but needed to transcode back to G.711 before handing traffic off to SIP trunk providers. ProSBC’s hardware transcoding handles that reliably at over 1,300 concurrent sessions.

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