TelcoBridges Video Library

An archive of video and recorded content about TelcoBridges’ various products, covering a range of topics, including:

TelcoBridges Overview:

Product Introduction Videos:

Installation & Configuration Instructions:

Tutorials & Recorded Webinars:

Interviews and Other:

TelcoBridges Office Tour

In the midst of the COVID-19 pandemic and lockdowns, TelcoBridges took the opportunity to move to a newly-remodeled office space.  The new offices are at 138 de la Barre, down the block and across the street from their old office.   Take a virtual tour!

TelcoBridges Customer Dashboard

When talking with our customers about their needs and wishes, one need was clear: make it easier to purchase and manage multiple software licenses and support plans. To address these needs, our development team implemented a new web-based dashboard that completely re-works the customer ordering/renewal experience. In this video, we give you an introduction and tutorial on the basics of the new TelcoBridges Customer Dashboard.

ProSBC – A Deep Dive

ProSBC, TelcoBridge’s feature-rich carrier grade session border controller, is ready! With the General Availability release of ProSBC 3.1, it’s time to take a deep dive and explain how it is different from the wildly popular FreeSBC, detail the new features, pricing and new use cases.

Topics covered in this session:
– A quick look at the role of an SBC
– Positioning of FreeSBC and ProSBC
– Details on the new ProSBC feature packs
– New use cases enabled by ProSBC
– A look at the planned roadmap for ProSBC and FreeSBC
– Your Questions

ProSBC – An Introduction and Closer Look

In October 2017, TelcoBridges took the bold step to offer FreeSBC, a software-based session border controller product, to the market. Since then, over 10 million sessions of FreeSBC software have been downloaded by thousands of users around the globe. Many of those sessions are now in production or various stages of evaluation. During that time, we at TelcoBridges have been listening carefully to customer feedback and working diligently on a product development roadmap to implement those suggestions. The result is ProSBC, an enhanced session border controller offering that fits many more use cases in both service provider and enterprise applications. In this recorded webinar, we’re pleased to share with you an overview of ProSBC, explain its features, capabilities, target markets and use cases.

ProSBC Support Resources Explained

New to ProSBC wondering what your options are for help? Luc Morissette, Director of Customer Support and Alan Percy, CMO explain the support resources that are available to ProSBC buyers.  A quick demo of the TBwiki, the FreeSBC Forum and Video Library, along with 9×5 and 24×7  support from the TelcoBridges support team, there are many tools at your disposal.  Other optional professional support upgrades are also explained.

FreeSBC Support Resources Explained

Downloaded FreeSBC and wondering what your options are for help? Luc Morissette, Director of Customer Support and Alan Percy, CMO explain the support resources that are available to FreeSBC users.  A quick demo of the TBwiki, the FreeSBC Forum and Video Library, along with best-effort support from the TelcoBridges support team, there are many tools at your disposal.

ProSBC – Meet the Developers

In our latest sit down interview with TelcoBridges R&D we discuss the big announcement for the Summer: ProSBC, our new feature-rich session border controller.

What’s new in ProSBC? In this video we discuss:
– SIP over TLS
– RTP Passthrough (media encryption)

ProSBC TechTraining Series

From the basics to advanced configuration features, this 13-part video series includes all the training materials from our ProSBC TechTraining series.

ProSBC – 10 Minute Install and Configuration Demo

In this video for ClueCon Weekly we demonstrate an install and configuration of ProSBC session border controller on AWS with FreeSWITCH in 10 minutes!

ProSBC on Azure – A Tutorial

In this recorded tutorial, we are focused on Microsoft’s Azure cloud compute platform, providing a step-by-step demonstration showing how to instantiate ProSBC on Azure. As more communications and collaboration applications move to the cloud, Microsoft’s Azure is gaining popularity with cloud architects. Our goal for this session is to give you the knowledge needed to successfully deploy ProSBC on Azure and avoid common mis-steps. We’ll also take a peek at the ProSBC on Azure roadmap, sharing some things we are working on for the future.

Fraud Protection with SBCs

The news regularly reports incidents of various fraud schemes that are perpetuated via the telecommunications network. A few months ago, a series of DDOS attacks impacted a major SIP service provider, overwhelming their network and blocking legitimate traffic. Meanwhile, illegal robocalls continue to take advantage of the elderly. Depending on the scheme, the fraud can harm both the service providers and the subscribers. In this “TelcoBridges Tech Talk”, we’ll be reviewing the top 7 tactics to protect both service provider networks and their subscribers from fraud.

Tmedia for Metaswitch – a FAQ session

With the recent announcement of collaboration between TelcoBridges and Metaswitch to certify Tmedia gateways for use with Metaswitch CFS, we imagine there are many questions. Stick around as we address some of the anticipated questions and an opportunity for our live attendees to pose their own questions.

Will STIR/SHAKEN Solve the Illegal Robocall Problem?

Illegal robocalls continue to be a significant problem for consumers and businesses of all sizes. STIR/SHAKEN is expected to reduce illegal spam calls, but those behind the illegal calls will persist, wasting time, clogging up phone lines, and in some cases, perpetrating phishing attacks. Join us as we discuss the current state of STIR/SHAKEN and explain why further Robocall Mitigation is required.

Contact Center as a Service – Challenges & Successes

Contact Centers as a Service opens a range of new opportunities for service providers, offering high-margin customer care applications and improved customer experience features to small and medium businesses. Service providers building or deploying a scalable and reliable CCaaS platform will surely face challenges. We know, because we’ve seen the hurdles and are going to share some really innovative solutions.

Robocall Mitigation with ProSBC and YouMail AI

Illegal robocalling continues to be the #1 consumer complaint to the FCC. To address this, the FCC has issued numerous orders, designed to stamp out illegal robocalling and protect US consumers from fraud and other various scams. One of these orders requires development of a robocall mitigation program at the originating service provider.

In this session, we are joined by Mike Rudolph, the CTO of YouMail, to learn about their AI-powered robocall sensor network, and show how service providers and enterprises can use YouMail along with ProSBC to quickly implement a highly-effective robocall mitigation program.

Complying with the TRACED Act – Five Things You Should Know

The Telephone Robocall Abuse Criminal and Deterrence Act (or TRACED Act) was signed into law on December 30th, 2019, introducing a number of new regulations that are designed to stamp out illegal robocalling and improve trust in the telephone network. The regulations impact a wide range of TDM and SIP-based service providers across the United States. Many parts of the act have deadlines approaching, requiring immediate action.
In this recorded event, we take a closer look at five actions that service providers can undertake to achieve and maintain compliance without expensive upgrades.

How to Measure VoIP Voice Quality

Poor voice quality is one of the leading complaints for VoIP systems. Dropouts, echoes, static, and latency can ruin a conversation. Knowing how to measure voice quality and isolate the cause is an important part of delivering a quality experience to users and customers. Listen in as we share some background on voice quality in VoIP systems, examine the various causes of poor voice quality, and consider the role that SBCs can play in monitoring and isolating voice quality issues.

What is SS7?  An Introduction to Signaling System 7

SS7 or Signaling System 7 is the dominant protocol used to control the public telephone network. Call routing, number portability, caller-ID, mobile SMS and more are handled using SS7 in the public network. SS7 (along with SIGTRAN for transport), allow application to access public network resources for call control and authentication. During this session, we share some background on SS7, show how it is used in everyday communications and provide some use cases in popular applications.

IVR – Top 10 Tips to take IVR from good to GREAT!

For many contact centers, an Interactive Voice Response systems is the first stop for callers, querying the caller for information to help direct their call to the appropriate resources or agent. An effective and reliable IVR automates mundane tasks, speeds resolution, and leaves a lasting branding impression on the callers. Stay with us as Allison Smith, the voice of many voice applications, shares some of her expertise to take IVR systems from good to GREAT! We’ve got lots to cover, including 10 Tips to improve IVR system infrastructure and usability. We’ll also share our IVR Hall of Shame entries, and answer your Questions

RESTful APIs and SBCs

In this session, we take a look at using RESTful APIs as a means to manage SBCs – automating provisioning, configuration, diagnostics and other functions. We’ll also share stories from two ProSBC customers that have used RESTful APIs to manage their network configuration, making adding new subscribers easier and reducing the risk of fraud.

VoIP Frequently Asked Questions

The experts at TelcoBridges have built a knowledge base about underlying telecommunications and VoIP technology, SIP signaling, networking products and design methods. In this event, we pull some of our favorite Frequently Asked Questions from our video library, our forum, Wiki, and your emails, sharing answers and insight that both beginners and advanced designers will find helpful.

Top 10 SBC Use Cases and Case Studies

From fraud prevention to load balancing, we’ve seen Session Border Controller systems used for dozens of different network roles. From the expected to the innovative, customers use SBCs to solve all manner of network and security issues. During this webinar event, we share our favorite Top 10 use cases and include recent case study stories from customers, showing SBCs in the real world.

Out-of-Band SHAKEN – An Introduction & Tutorial

As service providers work to address illegal Robocalling and implement STIR/SHAKEN, barriers have surfaced that limited their ability to participate, or get into compliance. From dropped identity tokens in-transit, to incompatible TDM equipment, and requiring expensive system upgrades, an alternative method is needed to accomplish the objectives laid out by the FCC and CRTC. During this recorded webinar, we are joined by the experts from TransNexus to describe Out-of-Band SHAKEN, an innovative new solution to implement STIR/SHAKEN for both SIP and TDM service providers.

TDM to IP Network Transformation

A Cloud Strategy for Service Providers to Reduce Costs (and Retain Their Existing Customers)

There are literally thousands of central offices around the globe that are still depending on aging and end-of-life TDM (Digital) switches that are becoming increasingly difficult to maintain and expensive to operate.  In this recorded webinar, the experts from netsapiens and TelcoBridges share an IP network transformation and cloud strategy that has demonstrated success across a wide spectrum of global service providers.

Build New Opportunities with 2FA – A How To

Two Factor Authentication (2FA), significantly improves account security and is a valuable tool to prevent fraud across many industries. As a result, 2FA is a high-margin feature that service providers can offer their customers, creating new opportunities. Learn how it works, and how to enhance cloud communications services with 2FA from Telestax Restcomm and TelcoBridges ProSBC with a live demonstration provided by Network Intelligence.

Cloud Communications – Drivers and Barriers with Clark Peterson

It’s well understood that Cloud Communications are a significant industry disruptor and opportunity for service providers. By adding powerful multi-media collaboration capabilities, eliminating on-premises equipment, and moving to an OPEX business model, service providers can grow their business and attract new customers. However, a few barriers remain, impacting adoption. We’ll be discussing both in much more detail and address your questions during today’s event

In this recorded webinar we are joined by Clark Peterson, Chairman of the Cloud Communications Alliance, sharing what the Cloud Communications Alliance is doing and how TelcoBridges is participating.

UCaaS with 3CX and ProSBC

Unified Communications as a Service (or UCaaS), is a relatively new opportunity for service providers, making a complete business communications solution available from virtually anywhere and billed on a monthly basis, without the cost of on-premises equipment.  The OPEX model makes UCaaS extremely popular with growing and distributed companies.

One of the popular software providers enabling the UCaaS market is 3CX, an open-standards communications solution.  Service providers are discovering that deploying 3CX as a service is an excellent opportunity to grow their business, bringing business-class UCaaS to a range of vertical markets and geographies.  As we’ll show today, TelcoBridges’ ProSBC offers a valuable set of capabilities to make hosted 3CX implementations secure, avoids on-premises CPE, is easy to manage and the subscription-based business model makes scaling easy and affordable.

In this recorded webinar we are joined by Matt Ussery, CIO and founder of Austen Consultants, and take a closer look at how he built his successful hosted cloud service based on 3CX and ProSBC.

The Future of Media Gateways

Media gateways are a fundamental building block of voice communications networks, interconnecting legacy TDM voice networks and equipment with voice-over-IP networks.   Found in service provider and enterprise networks, media gateways range in scale and capabilities, meeting a range of diverse applications.  However, with the increasing adoption of SIP and VoIP networks, what role will media gateways play going forward?  Will they become obsolete and join the VCR in the dustbin of technology?   Or will they evolve to take on new roles in converged voice networks?

During this session, we take a closer look at the market for media gateways, some recent innovations, and a number of new use cases.   We’ll finish up with a summary of the media gateway portfolio from TelcoBridges and leave time for your questions.

How to Protect Against TDOS Attacks

Telephony Denial of Service (TDOS) attacks clog up business telephone lines, causing disruption of business and wasting employee productivity. TDOS attacks can be the result of nefarious actors trying extort money or a targeted grudge to settle, but also can be caused by rouge robocall campaigns, Either way, TDOS attacks are becoming more common and difficult to prevent. Service providers are very often unprepared and unable to address TDOS attacks, leaving businesses vulnerable while they search for a solution.

During this session, we describe methods that service providers and businesses can use to mitigate TDOS attacks, reducing or eliminating the impact of their attacks. The session will also share a real end-customer case study, showing how a business implemented their own TDOS solution, deflecting hundreds of unwanted calls per day.

uCPE and VNFs Explained – The Foundation for Network Flexibility

In this video we explore the future of new network services and how Universal CPE (uCPE) is used by service providers to combine many separate fixed-function network elements with a single multi-function device. Using virtualized network function software (VNFs) on  Universal CPE, providers have a consistent and flexible foundation they can build on to offer new SD-WAN, SIP Trunking, and other services while improving network security with SBC and firewall VNFs.  During this session, the experts from Telco Systems join the session to explain how uCPE equipment and VNFs work together, offering a competitive edge for service providers and their customers.

How to Prevent Telecom Fraud in Real-Time

Telecommunications fraud continues to plague the industry with ever increasingly sophisticated methods and tools. From simple theft of services to international premium toll rate calling scams, stories of service providers and enterprises being stuck with thousands of dollars of fraudulent calls is a common occurrence that can be financially devastating. The Communications Fraud Control Association reports that in 2015, service providers suffered over 22 billion dollars in fraud. During this “How To” session we are joined by the experts from Jerasoft, showing various methods that utilize real-time billing systems and Session Border Controller software to stop fraud in its tracks!

STIR/SHAKEN – A Tutorial from ClueCon 2019

The FCC and CRTC have issued ruling that demand a solution to the persistent problem of illegal robocalling.  The dominant solution is based on the STIR/SHAKEN framework, adding an identity token to every call.  Learn how STIR/SHAKEN works during this quick overview from the ClueCon 2019 conference.

Enabling new Services with CPaaS and SBCs

Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. In this recorded webinar, we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.


ClueCon 2019 – Scaling Open Source Applications with SBCs

A recorded session from ClueCon 2019, Alan Percy shares a presentation on how SBCs can be used to scale open source applications using FreeSBC.   The session also introduces the advanced ProSBC offering from TelcoBridges.


No topic has generated as much interest, consumer complaints, and coordinated technical hurdles in telecommunications at the problem with illegal robocalling and the associated fraud.  We were astounded by the response to our “How To” webinar held in February, by far the most registrations, attendees and questions.   With over 137 questions in the queue at the end of the session, we thought it best to organize a follow-up, taking time to analyze the list of questions and come up with a TOP 10 FAQ.   Thanks for joining us today as we work through the STIR/SHAKE Frequently Asked questions

How to Implement STIR-SHAKEN

In 2018, both the FCC and the CRTC called on carriers that serve their jurisdictions to implement the STIR-SHAKEN framework without delay. Since then, many carriers have announced plans to implement STIR-SHAKEN within their networks by the end of 2019 or sooner.

TelcoBridges and TransNexus have teamed up to present an informational webinar, “Battling Robocallers – How to Implement STIR-SHAKEN”, to address this important industry-wide issue and describe effective, production-ready solutions that you can quickly deploy today.

Session Border Controllers – Top 10 FAQ

Over the last 12 months we’ve shared a lot of information about session border controllers, applications for SBCs, customer use cases, along with details on FreeSBC installation and configuration.   During that time, also been asked dozens of questions and done our best to answer every single one of them live during the event or in writing on the TelcoBridges forum.   With this milestone, we thought it was time to look back at the most popular and frequent questions.  So join us as we review our “Top 10” FAQ.

Firewalls, SIP Servers and SBCs – What’s the Difference?

There are a lot of building blocks that make up a reliable and secure voice network. Firewalls, SIP Servers and Session Border Controllers each play an important, but different, role in facilitating a secure and reliable network. Join us as we take a closer look at each in a modern voice network, answering the questions:

-What are they?
-Why do I need them?
-What do they do?
-What do they not do?
-Your questions

The Intelligent Edge at Marcatel – A Customer Case Study at SIPNOC 2018

Sergio Lopez, Network Engineering Manager explains how Marcatel decided to implement their traffic management to the edge of their network and utilize Virtualized Network Function (VNF) software on uCPE equipment.  Recorded during  SIPNOC 2018 in Washington DC.

What is a SBC?  A closer look at the role of Session Border Controllers

In this session, we get “back to basics” and show the threats and underlying role that an SBC plays in modern IP communications solutions. During this session, you’ll learn about B2BUA, NAT, DOS/DDOS attacks, registration floods, topology hiding and more…

A Tutorial on STIR/SHAKEN – Presentation at Astricon 2018

Illegal Robocalling continues to grow and has long-since been the number one complaint to the FCC.  As a result, the regulatory bodies have required implementation of a method to validate the caller-ID, allowing screening of robocalls by consumers.   The STIR/SHAKEN framework is explained in this tutorial, during a live presentation at Astricon 2018.

SBCs in the Cloud – Presentation at Astricon 2018

As more voice applications move to the cloud, the need to protect them from attack must also move to the cloud.   Listen in as the role of session border controllers is explained, and an overview of use cases and cloud implementation issues are discussed.

This session was recorded during a live presentation at Astricon 2018.

FreeSBC How To Series – The Intelligent Edge

As networks grow in scale and complexity, the edge of the network is increasingly seen as the first line of defense for security, traffic shaping, quality monitoring and other network functions. Cloud software technologies and Network Function Virtualization (NFV) have created opportunities to migrate network functions from the core of a network to the edge.

During this session, we’ll look at the Intelligent Edge as a network strategy, covering the evolution, use cases and drivers made possible with low-cost NFV software.

FreeSBC How To Series – Deploy on AWS

Based on popular demand, FreeSBC is now available in the cloud on Amazon Web Services. FreeSBC on AWS provides important session border controller features, including security, interoperability and routing features for service providers and enterprises looking to build scalable cloud-based telecommunications applications.

During this how-to session, you will learn about the features and performance of FreeSBC on AWS, along with a live demonstration showing the provisioning process on AWS EC2.


FreeSBC How To Series – Network Traffic Management & Intelligence

Congestion, dropped calls and other anomalies are hidden costs that hurt profitability and damage customer satisfaction. Large enterprises, service providers and others that manage significant voice calling traffic benefit significantly from real-time analysis of the performance metrics of down-stream service providers.  During this session, we share some techniques to monitor and improve voice network performace, introducing listeners to Khomp Insight! – a new TelcoBridges Alliance Partner software package that provides intelligent network monitoring and management. Ideal for hosted or enterprise applications, Insight! gives in-depth visibility into network performance, providing for more efficient resource utilization and greater reliability.

FreeSBC How To Series – Advanced SIP Routing

Since the dawn of the telephone operator switchboard, call routing has challenged network designers and managers with complex routing algorithms. While the technology has changed, the need remains the same. Routing SIP traffic is one of the key functions of a Session Border Controller, directing traffic and working around network outages. Continuing on the “How To” series of installation and provisioning sessions, this 30-minute educational webinar offers an opportunity to learn the fundamental and advanced SIP routing functions found in FreeSBC.

Battling Robocallers – An Introduction to STIR/SHAKEN

Caller-ID spoofing is problem that regulators and service providers are taking very seriously. It’s not just annoying, it can be part of a phishing campaign where seniors and others are preyed upon. What’s stopping Robocallers from identifying themselves as being the IRS or FBI? The problem is that service providers have no means to verify that the number/name being offered as the caller-ID, is actually owned by the caller. Listen in to this recorded webinar to learn how service providers can put an end to caller-id spoofing and much of the fraud with the STIR/SHAKEN framework.

An Introduction to FreeSBC

A technical overview of FreeSBC, exploring anticipated use cases, detail features, capabilities and clarify the unique business model and how organizations can best leverage “freemium” services.  Presented by Marc St-Onge, Director of Sales Support and Alan Percy, Senior Director or Product Marketing.

How to Install FreeSBC on VMware

A step-by-step demonstration of the process of installing FreeSBC software in a VMware virtual server environment.  Starting from scratch to a running SBC in less than 30 minutes! Presented by Luc Morissette, Director of Customer Support and co-founder of TelcoBridges and Alan D Percy, Senior Director of Product Marketing.

How to Install FreeSBC on a Bare Metal Server (Webinar)

Need to build a SBC appliance? Luc Morissette, Director of Customer Support for TelcoBridges walks through the step-by-step process of doing an installation of FreeSBC on a bare metal server.

How to Install FreeSBC on a Bare Metal Server (Demonstration)

A demonstration of building a SBC appliance with Luc Morissette, Director of Customer Support for TelcoBridges.  Luc takes you to his lab and shows the step-by-step process of doing an installation of FreeSBC on a bare metal server.

How to Configure FreeSBC for SIP Trunking

A step-by-step demonstration on how to configure FreeSBC for use in a SIP Trunking deployment, protecting an enterprise network from attack.

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