Support Plans & Pricing
TelcoBridges provides flexible Session Border Controller (SBC) support plans to match the level of assistance your business requires and keep your service and network solutions running smoothly.
Session Border Controller Support Plans and Pricing
ProSBC Community Support
Provides access to resources like ProSBC Documentation, Online TelcoBridges Training, and a YouTube video library, enabling users to install, configure, and troubleshoot. Support team assistance is available on the ProSBC Forum.
Free
1-business-day response
on ProSBC Forum
Yes
Not required
ProSBC Technical Support
9×5 ProSBC Technical Support
Offers expert assistance, including software upgrades, installation assistance, troubleshooting, and configuration support, with one annual support contract covering all active licenses.
> 5,000 sessions: Free
< 5,000 sessions: $1,500/year
9am to 5pm
5 days/week (Monday – Friday)
Telephone, email, chat
Yes
Annual
24×7 ProSBC Technical Support
Offers expert assistance, including software upgrades, installation assistance, troubleshooting, and configuration support, with one annual support contract covering all active licenses.
> 5,000 sessions: Free
< 5,000 sessions: $3,000/year
24 hours
7 days/week
Telephone, email, chat
Yes
Annual
All prices are in US dollars. Paid ProSBC support plans are available in the Customer Dashboard.
Manage Your Support
Paid ProSBC support plans are available in the Customer Dashboard.
Community Support Resources
ProSBC Training
For ProSBC Training options, please visit the TB Academy website.
Get in Touch
For more details on Session Border Controller Support and Training, complete the form below. Or send an email to sales@telcobridges.com
Frequently Asked Questions
What is a Session Border Controller used for?
A Session Border Controller manages and secures voice traffic across IP networks, ensuring high performance for all calls. It protects against threats like fraud, denial-of-service attacks, and unauthorized access while maintaining seamless connections between different networks and devices. SBCs also provide key functions such as call routing, SIP header manipulation, media handling, and support for compliance tools like STIR/SHAKEN.
What are the benefits of TelcoBridges SBC support?
TelcoBridges SBC support ensures you get the right level of assistance for your needs. Customers who do not have a support contract have access to free community resources, including documentation and our forums. Customers who have a paid support contract have access to free community resources as well as 24×7 expert technical assistance from our support engineers.
How quickly can I expect a response through the ProSBC Forum?
Responses on the ProSBC Forum are typically provided within one business day, giving you timely support when you need it.
Are software upgrades included with ProSBC support plans?
Yes, all TelcoBridges ProSBC support plans include access to software upgrades as part of our support services.