Hosted SBC Managed Service: Fully Managed ProSBC, Hosted or BYOP
Your voice network is one departed engineer away from an outage. Managed SBC service eliminates that risk.
The license fee for a Session Border Controller (SBC) is the smallest line item in a voice infrastructure budget. The real cost is the engineer who configures it, monitors it, troubleshoots it at 2 AM, and keeps it patched against emerging threats.
ProSBC Managed Service is the fully managed deployment option from TelcoBridges: ProSBC+ with 1+1 HA, 24×7 Level 3 support, setup and integration, and continuous monitoring. Hosted by TelcoBridges or deployed on your own AWS, Azure, VMware, KVM/Proxmox, or baremetal infrastructure, you choose. You retain full dashboard and CDR access. TelcoBridges handles the operational burden.
The Real Cost of Managing Your Own SBC
An experienced VoIP engineer costs $60,000 to $100,000 per year in salary alone. Add benefits, on-call burden, training, and the opportunity cost of pulling them away from revenue-generating work, and total cost of ownership climbs further.
For most Managed Service Providers (MSPs), Internet Service Providers (ISPs), and contact centers, that cost does not make sense. You need an SBC to secure voice traffic, route calls across SIP trunks, and meet STIR/SHAKEN compliance requirements. You do not need a full-time SBC administrator. You need expert support when something goes wrong, and proactive monitoring to catch problems before they become outages.
That is exactly what a hosted SBC managed service delivers.
What Is a Hosted SBC Managed Service?
A hosted SBC managed service is a fully managed SBC deployment where the service provider handles setup, configuration, monitoring, updates, and troubleshooting on your behalf. You get a production-grade SBC without building internal SBC expertise.
This model sits between two extremes. Self-hosted SBC: you purchase the license, deploy the software on your own infrastructure, and manage everything. Full control, full responsibility. Pure SaaS SBC: the vendor controls the entire deployment, you have limited visibility, and you have no ability to customize routing, security rules, or integrations.
ProSBC Managed Service takes a different approach. TelcoBridges manages the SBC (deployment, monitoring, updates, troubleshooting) while you retain full access to the ProSBC dashboard and configuration. You can see every call, every route, every security rule. You are not locked out of your own infrastructure.
What’s Included
Every ProSBC Managed Service deployment is a complete package. The same components apply whether TelcoBridges hosts the infrastructure or you deploy on your own platform.
ProSBC+ with 1+1 HA
Every managed service runs ProSBC+, which includes active/standby redundancy for maximum uptime and minimal downtime. If the primary instance fails, the standby takes over automatically.
24×7 Level 3 support
Support is handled by telecom engineers with 10+ years of experience, based in Canada. No outsourced help desk, no ticket queue that sits for days. You reach the people who built the platform.
Setup, integration, testing
TelcoBridges handles the initial deployment: provisioning the SBC, configuring your SIP trunks and NAPs, integrating with your carriers and PBX systems, and running validation calls before go-live.
MaaS monitoring included
Continuous monitoring is bundled into managed service: call quality, system health, and capacity utilization, with alerts to TelcoBridges engineers before anomalies affect your service. MaaS is also available as a standalone product for self-hosted deployments.
Updates and security patches
TelcoBridges manages the update cycle, applying patches and version upgrades during maintenance windows that fit your operations. No missed patches, no exposure to known vulnerabilities between releases.
Ongoing configuration support
Voice networks evolve. New carriers, new SIP trunks, routing changes, security policy updates. Managed service includes ongoing configuration support as your requirements change.
Full customer access
You retain complete access to the ProSBC dashboard, call detail records (CDRs), live call monitoring, and configuration settings. Managed service means TelcoBridges manages the SBC for you. It does not mean you lose visibility.
Open integrations preserved
ProSBC’s Ruby routing API stays available for your fraud detection, STIR/SHAKEN signing partner, LNP, and billing integrations. Managed service does not restrict the programmability you would get self-hosted.
Your Infrastructure or Ours
One of the most important decisions in any managed SBC deployment is where the software runs. ProSBC Managed Service gives you complete flexibility.
Hosted by TelcoBridges
TelcoBridges provisions and manages the server infrastructure. You do not touch a hypervisor or cloud console. This is the fastest path to production and the right choice if you want to minimize operational overhead entirely.
On your own infrastructure (BYOP)
Deploy ProSBC on your existing platform: AWS (the most popular and battle-tested ProSBC deployment platform), Microsoft Azure, VMware, KVM/Proxmox, or on-premises baremetal servers. This fits existing cloud commitments, data sovereignty requirements, or compliance frameworks (GDPR, government regulations) that mandate on-premises deployment.
The key point: you are not locked into a hosting platform. You choose where ProSBC runs, and TelcoBridges manages it regardless of the deployment target.
Who Uses a Managed SBC Service
Three buyer profiles account for the majority of managed SBC deployments. Each has a different trigger, but the underlying problem is the same: they need an SBC, and managing it themselves is not the best use of their team’s time.
- 20 to 200 business clients on FreePBX, 3CX, or NetSapiens
- Over half of all ProSBC sessions come from MSPs
- Primary trigger: SBC admin departs, MSP needs same-day continuity
- Use cases: Teams Direct Routing, SIP trunk security, multi-tenant routing
- Driver is time management, not skill gap
- Managed service frees engineers for client-facing work
- More than a third of ProSBC sessions
- Strongest managed service conversion profile of any segment
- Decades of TDM expertise, minimal VoIP knowledge
- Common projects: SIP trunking launch, MetaSwitch/Perimeter replacement
- Government mandates to provide phone service = compliance-level uptime
- Managed service bridges the VoIP skills gap
- Moving to Genesys Cloud, Five9, or NICE inContact
- Need BYOC SBC to connect existing SIP trunks
- Strong IT teams, expertise in CRM/WFM, not SIP signaling
- Managed service lets the team focus on agent training and IVR
- Ongoing management keeps SBC from becoming a black box
- Listed on Genesys AppFoundry Marketplace
Managed Service vs. Self-Hosted ProSBC
The right choice depends on your team, your volume, and how you want to spend engineering hours. The ProSBC Managed Service column is marked where the managed option clearly includes something that would otherwise be priced separately or require internal engineering effort in a self-hosted deployment.
Pricing figures come from the published rate card and represent typical deployments; contact TelcoBridges for a custom quote based on your specific session count, support tier, and configuration complexity.
- You have a dedicated VoIP engineering team with SBC experience
- You run high session counts (5,000+), where 24×7 support is bundled at no extra cost
- You want maximum control and prefer managing every configuration parameter in-house
- You have a fixed hosting platform and want the lowest license-only starting cost
- Your team lacks VoIP expertise, or your SBC admin recently left
- You are entering VoIP for the first time (common for ISPs and ILECs)
- You want the SBC off your ops team’s plate so engineering hours go to the core business
- You want a monthly OPEX model without multi-year contracts or upfront commitments
- You need the flexibility to deploy on your own platform or have TelcoBridges host it
For a deeper analysis, see the managed vs self-hosted SBC comparison.
Pricing
Every prospect asks about pricing within the first five minutes of a managed service conversation, so here it is.
Smaller deployments (~100 sessions)
Starting from approximately $500 to $600 per month. Includes ProSBC+ license, 1+1 HA, 24×7 support, setup, monitoring, and ongoing management.
Larger deployments (1,000+ sessions)
Approximately $1 per session per month. Per-session cost decreases as session count increases.
Annual range
$5,000 to $20,000 per year depending on session count and configuration complexity. Multi-year commitments are not required.
The comparison that matters
An internal VoIP engineer costs $60,000 to $100,000 per year. Managed service replaces most of what that engineer would do, at a fraction of the cost.
Billing model: monthly billing, operating expense (OPEX) rather than a capital expense. No multi-year contracts, no large upfront commitments. For organizations that also need a VoIP engineer for other projects, managed service frees up their time. For organizations that do not have that engineer at all, managed service eliminates the need to hire one.
How to Get Started
Option 1: Go managed from day one
- Contact TelcoBridges for a managed service consultation. Describe your current voice infrastructure, session count, and carrier setup.
- Choose your hosting model: hosted by TelcoBridges, or on your own AWS, Azure, VMware, KVM, or on-premises infrastructure.
- TelcoBridges handles setup, integrates your SIP trunks and PBX systems, and runs validation testing.
- Go live with 24×7 managed support, monitoring, and HA protection.
Option 2: Try ProSBC first, then convert
- Sign up for the ProSBC Lab, a permanent free 3-session license for testing. Self-serve setup takes approximately 20 minutes.
- Evaluate ProSBC in your own environment: configure SIP trunks, test call routing, verify interoperability with your carriers and PBX.
- When you are ready for production, convert to managed service. TelcoBridges migrates your lab configuration to a production deployment with HA, monitoring, and 24×7 support.
Both paths lead to the same result: a production-grade SBC managed by TelcoBridges’ engineering team, running on the infrastructure you choose.
Frequently Asked Questions
Do I lose control of my SBC with managed service?
No. You retain full access to the ProSBC dashboard, call detail records, live monitoring, and configuration. Managed service means TelcoBridges handles the operational burden. It does not mean you lose visibility or control.
Can I switch from managed service to self-hosted later?
Yes. ProSBC is the same software whether managed or self-hosted. If your team builds internal VoIP expertise and you want to take over management, TelcoBridges can transition you to a self-hosted license with a support contract.
What SIP trunking providers does ProSBC work with?
ProSBC is carrier-agnostic. It works with any standards-compliant SIP provider, including Bandwidth, Twilio, Lumen, Windstream, and regional carriers. The SIP header manipulation engine and configurable routing handle multi-vendor interoperability.
Does managed service include STIR/SHAKEN?
ProSBC supports STIR/SHAKEN signing, attestation, and verification through integration with external signing services like TransNexus ClearIP and Neustar. Configuration of STIR/SHAKEN is included in the managed service setup. The signing service itself is a separate subscription from the signing service provider.
Does ProSBC support Microsoft Teams Direct Routing?
Yes. ProSBC supports Microsoft Teams Direct Routing deployments and has been successfully deployed in Teams DR environments. The Teams DR add-on is available for both self-hosted and managed service configurations.
What is the difference between Managed Service and MaaS?
Managed Service is a complete managed deployment: ProSBC+ license, HA, 24×7 support, setup, integration, and monitoring. MaaS is a standalone monitoring product that provides continuous monitoring of SBC health and call quality. MaaS is included with Managed Service, but it can also be purchased separately for self-hosted deployments.
What infrastructure do I need?
If TelcoBridges hosts the deployment, you need nothing beyond your SIP trunk credentials and network configuration details. If you host on your own infrastructure, ProSBC runs on AWS, Azure, VMware, KVM/Proxmox, or baremetal servers. ProSBC is software-based; no dedicated hardware is required.
How quickly can managed service be deployed?
Typical setup takes days to weeks depending on the complexity of your SIP trunk configuration, number of carriers, and integration requirements. TelcoBridges handles the deployment; your team’s involvement is primarily providing network details and validating test calls.
Hand the SBC Off to TelcoBridges
ProSBC Managed Service is available worldwide. It pairs ProSBC+ with 1+1 HA, 24×7 Level 3 support, setup and integration, MaaS monitoring, and ongoing configuration support, on your infrastructure or ours.
If you want to evaluate ProSBC yourself before committing, the 30-day free trial is self-serve and immediate: download, activate online, and have a running SBC in about 20 minutes. Convert to managed service whenever you are ready for production.
Prefer to evaluate on your own first? Start your 30-day free trial.