Meet Butler, your new NOC assistant
Ask about your calls in plain language, right in your team’s chat. Get answers in seconds. Works with any SBC, with a monthly subscription and a money-back guarantee.
If you are not saving 10 hours every month after sending 100 messages to Butler, we will give you 100% of your money back.
Troubleshoot in minutes
Engineers usually need one of two things from a voice network: the details behind a specific call, or a broader view across many calls. That could mean seeing how often an error occurred, which trunk it appeared on, and whether the problem is getting worse.
Butler handles both. Ask what you need in your own words, and Butler gives you the relevant calls, codes, timing, and where the problem occurred, ready to share with whoever needs it next.
| What you ask | What comes back |
|---|---|
| Why did the call to that number fail this morning? | The specific call, the response code that ended it, the point in the exchange where it broke, and which side of the handoff it happened on. Written so you can send it on without editing anything out. |
| How many 503s did we take on that trunk last week? | The count, the days they landed on, and whether the rate is rising or steady. Enough to tell the difference between a bad afternoon and something that needs a conversation with your carrier. |
| Which of my customers had the worst week? | The accounts worth your attention, with the failures and quality figures behind the ranking, so you can call them before they call you. |
| Generate a branded report I can forward to the customer. | The call written up under your own branding, with the response code, the timing and the side of the handoff it broke on. Ready to send as it stands, with nothing to edit out first. |
See a branded report created by Butler in 10 seconds
One failed call, traced across twenty-one legs and three SBCs, every hop timed to the millisecond, with the response code that ended it and the carrier it came back from. Butler produced it in ten seconds. Tell us where to send it.
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Works with the SBC you already have
Butler works with the SBCs and voice infrastructure you already use. Your network can include equipment from different vendors, and Butler can analyze the call traffic across all of it.
It also understands the SBC itself. If an issue can be fixed with a configuration change, Butler can propose the change and apply it with your approval.
It works the way your team works
Keep the whole team in one thread
Everyone involved can join the same Butler conversation and see the same information as it comes in. No need to pass findings back and forth separately.
Everyone can use Butler at the same time
Multiple people on your team can use Butler at the same time, each working on different customers, questions, or issues. One person’s conversation does not hold up anyone else.
Work in the language that suits you
Use Butler in your preferred language, and switch languages whenever you need to. That includes generating responses you can share directly with customers in their own language.
Give your NOC team faster access to the information they need
| Without Butler | With Butler’s help |
|---|---|
| Finding the right information can mean jumping between multiple dashboards and tools before you get the full picture. | Ask Butler directly in the chat your team already uses. |
| Investigating an issue often requires searching through network data manually. | Ask a question in plain language and get the relevant information back in the conversation. |
| Getting to the right details can take several steps across different systems. | Butler brings the relevant data together so your team can get to the issue faster. |
| Findings often need to be summarized and passed along to other team members. | Everyone in the thread can see the same information as it comes in. |
Point your existing alerts at Butler
Keep using Zabbix, VoIP Monitor, or whatever monitoring tools are already part of your network. Their automated alerts can be sent directly to Butler for further investigation.
When an alert comes in, Butler looks at the network data behind it, identifies what is happening, and reports back in the conversation. If the issue can be resolved with a configuration change, Butler can propose the change and apply it with your approval.
Your existing monitoring continues doing what it does best, while Butler helps your team understand what is behind the alert and what to do next.
A hundred messages, or your money back
If you are not saving 10 hours every month after sending 100 messages to Butler, we will give you 100% of your money back.
Talk to Butler about your own network. Ask about the calls you are already investigating, the error codes you are seeing, and the customers or services you want to look into more closely. If you are not saving 10 hours every month after sending 100 messages to Butler, we will give you 100% of your money back.
How to get started
- Butler is a monthly subscription, with no annual commitment and no minimum term.
- We do the connecting, so there is nothing for your team to install.
- Deploy Butler in the cloud or on your own premises, whichever works best for your environment.
- If you are not saving 10 hours every month after 100 messages, we will give you 100% of your money back.
The terms
| Where it runs | Microsoft Teams, or the messaging platform your team already uses. You ask in the chat you already have open, on whatever device you already have it on. |
|---|---|
| Where it lives | In the cloud, or on your own premises. Your choice, and we set it up either way. |
| What it answers | Questions about your live call traffic. Individual calls, response codes across a period, volumes, failures, trunk state and call quality. |
| What it works with | Any SBC. Butler answers questions about the traffic crossing whatever you already run, and it knows how to make configuration changes in the SBC on your approval. |
| What it can change | Low risk changes on your explicit approval, one at a time, each reversible in one step. It always shows you what it proposes before it does anything. |
| Languages | Any. Ask in the language you think in, and ask again in your customer’s language when you need something to forward to them. |
| How many people | As many as you like, in one shared conversation or in as many separate ones as your team wants to run at the same time. |
| Billing | Month to month, with no minimum term. |
| The guarantee | Send Butler 100 messages on your own live traffic. If you are not saving 10 hours every month, we will give you 100% of your money back. |
Ready to see Butler in action?
Get the sample branded call report and see exactly what Butler delivers.