Session Border Controller Support Plans and Pricing
TelcoBridges provides flexible Session Border Controller (SBC) support plans to match the level of assistance your business requires and keep your service and network solutions running smoothly.
ProSBC Community Support
Provides access to resources like ProSBC Documentation, Online TelcoBridges Training, and a YouTube video library, enabling users to install, configure, and troubleshoot. Support team assistance is available on the ProSBC Forum.
Price
Free
Availability
1-business-day response time on ProSBC Forum
Access Means
Software Upgrades
Yes
Subscription
Not required
ProSBC Technical Support
9×5 ProSBC Technical Support
Offers expert assistance, including software upgrades, installation assistance, troubleshooting, and configuration support, with one annual support contract covering all active licenses.
Price
> 5,000 total sessions: Free
< 5,000 total sessions: $1,500/year
Availability
9am to 5pm
5 days/week (Monday – Friday)
Access Means
Telephone, email, chat
Software Upgrades
Yes
Subscription
Annual
24×7 ProSBC Technical Support
Offers expert assistance, including software upgrades, installation assistance, troubleshooting, and configuration support, with one annual support contract covering all active licenses.
Price
> 5,000 total sessions: Free
< 5,000 total sessions: $3,000/year
Availability
24 hours
7 days/week
Access Means
Telephone, email, chat
Software Upgrades
Yes
Subscription
Annual
All prices are in US dollars.
ProSBC Community Support Resources
• Online TelcoBridges Training • ProSBC Documentation • ProSBC Forum