A fully managed SBC, run by the team that builds ProSBC
Instant access to our free PDF.
ProSBC has been completely flawless, I have had no issues – It just works.
ProSBC provides the functionality we need, and it’s been very reliable.
You keep the keys. We do the work.
ProSBC Managed Service takes the day-to-day running of your SBC off your team’s plate, while the SBC stays yours.
Deployed, hardened and tested
Our team handles setup and integration, hardens the configuration and runs structured testing before your traffic goes live.
Monitored around the clock
Customizable alerts, with our engineers ready to diagnose and fix issues directly on your system, in any time zone.
Reviewed with your engineer
An operational review call with your dedicated Level 3 engineer, plus upgrades and new capabilities installed for you.
Bare metalKey benefits of ProSBC Managed Service
Setup & maintenance by technical experts
Our technical team takes care of the full setup, configuration and ongoing maintenance of your ProSBC environment, so your SBC is optimized from day one and your team can focus on your core business.
24/7 alert monitoring
Our SBC experts monitor your network and communications infrastructure around the clock, with customizable alerts, and address potential issues before they impact your service.
Rapid issue resolution
When issues arise, our engineers act immediately, accessing your system directly to diagnose and fix them across all time zones, which keeps downtime to a minimum.
Monthly operational reviews
A dedicated call every month to review performance, address emerging issues and keep your SBC aligned with how your operations evolve.
Upgrades and new capabilities handled for you
When new versions or features ship, including fraud protection, DNO and STIR/SHAKEN enhancements, our team installs, configures and tests them on your system.
1+1 high availability included
Carrier-grade ProSBC software with a 1+1 high availability license, backed by 24×7 ProSBC Technical Support, included out of the box.
What changes when our team runs your SBC
A side-by-side look at the work that moves off your team’s plate.
Your team does it
Your team configures, tests and validates
Set up your own alerting and assign someone to watch it 24×7
Troubleshoot internally, then open a support ticket
Plan, test and run each upgrade yourself
Research, install and configure them on your own
Additional configuration and cost
An internal engineer at $60,000 to $100,000 a year
Our team does it
Expert deployment, configuration hardening and structured testing before go-live
24×7 monitoring with customizable alerts, included
Our engineers access your system directly to diagnose and fix, in every time zone
Planned with you, with as much or as little involvement as you want
Fraud protection, DNO and more, installed, configured and tested for you
1+1 high availability included, plus geo-redundancy
Our team and a dedicated Level 3 engineer, in one monthly subscription
Get the 99.99% uptime reference architecture
The design we use to keep the SBC layer at 99.99% uptime. Fill in the form and the PDF opens right away.
- The full reference diagram: your carriers, two SBC sites, your softswitch and your customers
- Eight design decisions, each with what it protects against and what it asks of your team
- Five failure modes, from a single node to a bad configuration change
- How availability is measured, and what sits outside the calculation
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What teams ask us before they hand over the keys
Prefer to watch? Our team answers the most common questions about ProSBC Managed Service.
Does Managed Service include the ProSBC license?
Yes. The ProSBC software license is part of the Managed Service subscription.
Is monitoring really 24×7?
Yes. Our team has people around the world, so monitoring and support carry on around the clock, in every time zone.
What does the 99.99% uptime guarantee cover?
Availability is measured on the SBC software and its configuration. Servers, your network and scheduled maintenance windows sit outside the calculation. The reference architecture explains the design behind the number.
Where does ProSBC run, and what do we keep?
It runs on your own infrastructure: AWS, Azure, VMware, KVM or bare metal. You keep admin access, your routing rules and dial plans, your CDRs, SIP ladders and logs, and your carrier relationships. If you’d rather not run any infrastructure at all, ask us about Hosted & Managed ProSBC, where we host it for you.
Does ProSBC handle STIR/SHAKEN, DDoS protection and robocall mitigation?
Yes. These capabilities are part of the ProSBC platform. With Managed Service, our team makes sure your deployment is configured, monitored and maintained so they work reliably in your environment.
What happens if our network engineer moves on?
That’s one of the most common reasons providers move to Managed Service. Our team is already embedded in your configuration, routing and network, so there’s no gap in coverage when your own team changes.
How is Managed Service different from a support contract?
A support contract gives you help when you ask for it. With Managed Service, we actively run your SBC operations: deployment, monitoring, upgrades, issue resolution and monthly reviews. We don’t wait for you to call, because we’re already watching.
Can we try ProSBC before we decide?
Yes. The ProSBC Lab license is free permanently, capped at 3 concurrent sessions, and needs no credit card, so your team can test ProSBC with your own call flows first.
Let our team run your SBC
Start with the reference architecture: the full diagram, eight design decisions and five failure modes behind our 99.99% uptime guarantee.