Tmedia Gateway
Support Plans & Pricing
Expert hardware technical support for TelcoBridges Tmedia gateways, with flexible 9×5 and 24×7 coverage options.
Hardware Technical Support
Tmedia Support Plans and Pricing
9×5 Hardware Technical Support
Offers expert assistance, including hardware installation, upgrades, troubleshooting, and configuration support. Includes extended warranty on hardware with advanced RMA protection.
Price
10%/Unit/Year
10%/Unit/Year
Availability
9am to 5pm
5 days/week (Monday – Friday)
9am to 5pm
5 days/week (Monday – Friday)
Access Means
Telephone, email, chat
Telephone, email, chat
Software Upgrades
Yes
Yes
Hardware Upgrades
Yes
Yes
Subscription
Annual
Annual
24×7 Hardware Technical Support
Offers expert assistance, including hardware installation, upgrades, troubleshooting, and configuration support. Includes extended warranty on hardware with advanced RMA protection.
Price
15%/Unit/Year
15%/Unit/Year
Availability
24 hours
7 days/week
24 hours
7 days/week
Access Means
Telephone, email, chat
Telephone, email, chat
Software Upgrades
Yes
Yes
Hardware Upgrades
Yes
Yes
Subscription
Annual
Annual
All prices are in US dollars.
ProSBC
ProSBC Support Plans
Paid ProSBC support plans are available in the Customer Dashboard.
Training
Tmedia Training
For Tmedia Training options, please visit the TB Academy website.
Get in Touch
For more details on Support and Training, complete the form below. Or send an email to [email protected]