Support Options
PAID support services includes:
Includes | ProSBC | ProSBC+ | HW-SUPPORT | HW-SUPPORT | PS9-5, 9-5 Professional Services | PS24-7, 24-7 Professional Services | PSTraining |
Products | ProSBC License | ProSBC and +1 License | Hardware | Hardware | Any. ProSBC or HW-SUPPORT required | Any. ProSBC or HW-SUPPORT required | Any. ProSBC or HW-SUPPORT required |
SBC License | Yes | Yes | No | No | No | No | No |
Response Time | 8 hours | 1 hour | 8 hours | 1 hour | Pre-scheduling recommended | Pre-scheduling needed | Pre-scheduling needed |
Availability | Standard support 9×5 | Standard support 9×5 *Emergency support 24×7 | Standard support 9×5 | Standard support 9×5 *Emergency support 24×7 | 9×5 | 24×7 | 9×5 |
Access Means | Email/chat | Telephone/ email/chat | Email/chat | Telephone/ email/chat | Telephone/ email/chat | Telephone/ email/chat | Zoom |
Training | No | No | No | No | No | No | Yes |
Standard Support Software Upgrades | Yes | Yes | Yes | Yes | No | No | No |
Hardware Warranty | No | No | Yes | Yes | No | No | No |
Professional Services | No | No | No | No | Yes | Yes | Yes |
Expires | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year |
Price | $1/session | $2/session | 10% /Unit/Year | 15% /Unit/Year | $1,048 /5 Hours | $2,305 /5 Hours | $1,728 /4 Hours |
*Note: for emergency support 24×7, please call our 24×7 number at +1 866 438-4703
For more details on support offerings from TelcoBridges, complete the form below:
Or send an email to sales@telcobridges.com