Support Options
PAID support services includes:
Includes |
ProSBC |
ProSBC-24 |
HW-SUPPORT |
HW-SUPPORT
|
PS9-5 |
PS24-7 |
PSTraining |
| Products | ProSBC | ProSBC | Hardware | Hardware | Any | Any | Any |
| SBC License | Yes | No | No | No | No | No | No |
| Response Time |
8 hours | 1 hour | 8 hours | 1 hour | 4 hours | 4 hours | N/A |
| Availability | 9×5 | 24×7 | 9×5 | 24×7 | 9×5 | 24×7 | 9×5 |
| Access Means | Email/chat | Telephone/ email/chat |
Email/chat | Telephone/ email/chat |
Telephone/
email/chat |
Telephone/ email/chat |
Zoom |
| Training | No | No | No | No | No | No | Yes |
| Standard Support | Yes | Yes | Yes | Yes | Yes | Yes | No |
| Hardware Warranty | No | No | Yes | Yes | No | No | No |
| Professional Services | No | No | No | No | Yes | Yes | No |
| Expires | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | N/A |
| Price | $1/session | $1/session | 10% /Unit/Year | 15% /Unit/Year | $970 /5 Hours |
$1970 /5 Hours |
$1600 /4 Hours |
The complete TelcoBridges Support Services schedule, terms and conditions is available at: https://www2.telcobridges.com/SupportServices