Support Options
PAID support services includes:
Includes | ProSBC | ProSBC-24 | HW-SUPPORT | HW-SUPPORT | PS9-5 | PS24-7 | PSTraining |
| Products | ProSBC | ProSBC | Hardware | Hardware | Any | Any | Any |
| SBC License | Yes | No | No | No | No | No | No |
| Response Time | 8 hours | 1 hour | 8 hours | 1 hour | 4 hours | 4 hours | N/A |
| Availability | 9×5 | 24×7 | 9×5 | 24×7 | 9×5 | 24×7 | 9×5 |
| Access Means | Email/chat | Telephone/ email/chat | Email/chat | Telephone/ email/chat | Telephone/ email/chat | Telephone/ email/chat | Zoom |
| Training | No | No | No | No | No | No | Yes |
| Standard Support | Yes | Yes | Yes | Yes | Yes | Yes | No |
| Hardware Warranty | No | No | Yes | Yes | No | No | No |
| Professional Services | No | No | No | No | Yes | Yes | No |
| Expires | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | N/A |
| Price | $1/session | $1/session | 10% /Unit/Year | 15% /Unit/Year | $970 /5 Hours | $1970 /5 Hours | $1600 /4 Hours |
For more details on support offerings from TelcoBridges, complete the form below:
Or send an email to sales@telcobridges.com
